Help

FAQ for Google’s 2025 changes to Google Photos

Purchasing

• How can I get a refund?
• Why buy a pro license?
• Is there a trial?
• Do I have to purchase the app for each device?
• Why is Google Play asking me to buy again?

Videos

• Why are my portrait videos distorted?
• Why would video playback stutter or freeze?
• How to check video compatibility?
• How to use VLC?

Slideshows

• How to set slideshow as TV screensaver?
• How to start app when the device starts?
• Why does my slideshow stop?
• How to repeat or loop slideshows?
• How to make the slideshow random?
• How to play music during slideshows?
• How to limit the albums in slideshows?

FAQ

• Missing Google Photos in Pixfolio?
• How do I reset the app?
• How do I hide or exclude folders?
• How to start casting to a Chromecast?
• Why might photos be really slow to load?
• How can I increase available storage on AppleTV?